Refund policy

Consultations

Consultation fees are not refundable. If you cannot attend, ask us to reschedule (hi@imygrate.com or WhatsApp) at least 24 hours before your time and we will try to offer a new one. Missed appointments and later changes are not refunded or rescheduled. If we cancel an appointment, we rebook or refund it.

GCMS notes and case files

Once we file your request with IRCC or CBSA, the fee is not refundable. This includes replies that are slow, partly held back or have little information. If you cancel before we file, we refund the fee minus any costs.

Applications and other services

The first payment for an application reserves our time and starts work on your file. It is not refundable once paid, including if you change your mind, decide not to apply, or do not send your documents.

Making a payment means you accept the service agreement we sent you, whether or not you have signed and returned it.

Later payments are not refundable once the work they cover has started.

Government and third-party fees

Government fees and third-party costs, such as biometrics, medical exams, translations and courier, are paid to others and are not refunded by us.

Decisions

Decisions and processing times are set by IRCC, CBSA and other authorities. A refusal, a delay, a request for more documents, or a change in your plans or in government rules is not a reason for a refund.

Payment disputes

Please write to us at hi@imygrate.com before disputing a payment with your bank or card company. If a payment is disputed, we may pause or stop work on your file after giving you reasonable notice in writing.

How refunds are paid

If we agree to a refund, it goes back to the original payment method, in the original currency, minus the processing fee charged to us.

Changes

We may update this policy. The date at the top shows the latest version.